The four black flanged hex-screws on SOWA Pro have rusted. This may happen if the screws are exposed to harsh conditions, like prolonged stay on a boat on the ocean or high humidity.
This issue may happen on SOWA Pro’s with a serial number in the range from 00001 to 00200. The serial number looks like ACA-01-AC-00200 and can be found either in the handle of the SOWA Pro itself, or on the logo sticker on the packaging you received it in.
If you have bought your SOWA Pro a reseller, contact the reseller to arrange swapping of the screws to new ones.
You can also easily swap the screws yourself, if you don’t want to hand in your SOWA. Please contact email@example.com with your name and home address and a note that you are having this issue, and we will send you some new screws. If you contact us to get the spare parts, and follow the procedure below, this will not void your warranty.
- Unscrew only one of the screws with the supplied allen-key.
- Insert a new screw, and screw it in place. Tighten the screw lightly, and do not overtighten, as to hard pressure may cause the backplate to crack.
- Proceed with the next screw, until all four have been swapped.